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HP HP2-H69 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: DaaS Market and HP Positioning | 20% | - Market trends and drivers for DaaS adoption - HP's DaaS portfolio and competitive differentiation |
| Topic 2: Customer Needs and Value Proposition | 25% | - Identifying customer pain points and opportunities - Articulating financial and operational value |
| Topic 3: HP DaaS Solution Overview | 25% | - Service plans, options and configuration - Core features and benefits of HP DaaS |
| Topic 4: Security, Support and Services | 10% | - Support models and service level agreements - Security and data protection in DaaS |
| Topic 5: Commercial and Operational Aspects | 20% | - Pricing, financing and contract structures - Device lifecycle management and logistics |
HP Selling HP Device as a Service 2018 Sample Questions:
What is the goal of the performance review between HP and channel partners in the delivery and support process of HP DaaS?
- A. to suggest how the channel partner could grow the HP DaaS business into other geographic areas
- B. to ensure that CarePack SLAs are being fulfilled
- C. to evaluate the quality of service the channel partner is providing to the customer
- D. to support the channel partner in driving value for customer's device environment
Correct Answer: B 🗳️
Which statement correctly describes the opportunity provided by HP DaaS to help channel partners extend their service offering?
- A. Channel partners can learn about the benefits of HP services.
- B. Channel partners can replace services in the HP DaaS plans with their own.
- C. Channel partners can tailor an HP DaaS plan with their own services.
- D. Channel partners can license HP DaaS to other service providers on HP's behalf.
Correct Answer: D 🗳️
DaaS Analytics and Proactive Management can support non-HP devices. However, there are some features and reports that are only available with Microsoft Windows-based HP devices.
Which features are only available on HP devices? (Select three.)
- A. hardware warranty
- B. device encryption settings
- C. automatic parts replacement
- D. mobile application whitelisting and blacklisting
- E. app deployment
- F. smart battery health (replacement)
Correct Answer: A,B,C 🗳️
Which type of customer IT environment is ideal for the Standard plan?
- A. one with limited internal IT resources that is ready to outsource to a full device management service
- B. one that has low IT bandwidth to manage security updates across a multi-OS device environment
- C. one that is self-managed, but with a desire for some device health analytic insights
- D. one with HP devices that is looking for an automatic parts replacement service
Correct Answer: D 🗳️
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