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SAP C-C4HFSM-91 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| SAP Field Service Management Fundamentals | 12% | - Navigation and basic administration - Core business processes - Solution overview and architecture |
| Service Execution & Completion | 16% | - Forms, reports, and documentation - Effort, material, and expense recording - Service call lifecycle |
| Mobile Application | 16% | - Check-in, checkout, and time recording - Field service mobile app features - Offline functionality and data synchronization |
| Workforce Management & Dispatching | 16% | - Crowd service and technician management - Resource planning and scheduling - Activity assignment and optimization |
| Integration & Extensibility | 14% | - Smart forms and customizations - Integration with SAP Service Cloud / C/4HANA - Security and permissions |
| Master Data Management | 12% | - Equipment, item, and service call setup - Organizational structure configuration - Partners, skills, and service contracts |
| Reporting & Analytics | 14% | - Report templates and configuration - Standard reports and dashboards - Data export and analysis |
SAP Certified Application Associate - SAP Field Service Management 19Q1 Sample Questions:
1. Your customer needs to check the correctness of technicians time. material and expense entries. What is the best way to solve that requirement > Choose the correct answer.
A) Technician entries can only be changed in ERP itself
B) Technicians entries are final and no adjustments can be done any more
C) Approval of material. expenses. millages or time efforts is not yet implemented
D) Technician entries can be approved or modified in the Workforce Management App (Time and Material Journal)
E) You need to login as a admin user to the Field Service App on the smartphone and can change technician entries there
2. In which steps of the end-to-end service process does SAP Management contribute to the overall customer experience? Choose Two correct answers.
A) Customer feedback management
B) Parts logistics
C) Mobile field service execution
D) Workforce management
3. As a technician, you have just completed a job. You now need to book a second visit for the customer.
What option is available in the SAP Field Service Management mobile app for you to do this? Choose the correct answer.
A) Create a follow-up activity from the Expenses page.
B) Create a follow-page activity from within the service call
C) Create a follow-up activity from the Efforts page.
D) Create a follow-up activity from the Smart fom page.
4. Is it possible to use the App on a Surface Tablet? Choose the correct answer.
A) No. not possible
B) Yes. on Surface Pro
5. Which key concepts are applied to ensure a secure cloud connection when accessing the SAP Field Service Management Solution? Choose Two correct answer.
A) Hardware redundancy control
B) Sophisticated cloud firewall
C) Outage protection
D) SSL- encrypted cloud communication
Solutions:
| Question # 1 Answer: D | Question # 2 Answer: A,C | Question # 3 Answer: B | Question # 4 Answer: B | Question # 5 Answer: B,D |




