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Salesforce Slack-Con-201 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Governance Structure | 8% | - Define admin and owner roles - Establish governance policies - Manage workflows and processes |
| Delivery and Migration | 17% | - Understand implementation best practices - Define roles and responsibilities - Plan and execute migration from other platforms |
| Discovery | 10% | - Gather and analyze client requirements - Assess organizational readiness - Communicate Slack value proposition |
| Policies and Settings | 22% | - Analytics and dashboard usage - Security and compliance configurations - Slack Connect and app approval settings - Identity and access management |
| Channel Strategy | 10% | - Design channels for collaboration and workflows - Apply use cases and best practices - Channel naming conventions and structure |
| Learning and Enablement | 18% | - Create learning materials and resources - Design training programs for users and admins - Support adoption and troubleshoot issues - Plan and execute rollout strategies |
Salesforce Certified Slack Consultant Sample Questions:
During the enablement discovery call, your client confirmed that organization-wide communications are announced to employees by the executive leadership team. Subsequent communications are sent by department and/or director-level leadership with the expectation that they will optimize communications to align with the change management needs of their departments.
Which recommendation should be included in your client's Communication Plan to meet these needs?
- A. Create both custom emojis and workflows that can be used to gauge employee sentiment and feedback.
- B. Do not allow threading in any announcement channels.
- C. Identify one stakeholder to facilitate general communications, as well as others to carry out department- specific communications.
- D. Designate a department Slack channel dedicated to Slack announcements for each department at the organization.
Correct Answer: C 🗳️
Explanation: Only visible for TestPassed members. You can sign-up / login (it's free).
You are preparing to deliver a live Slack User Essentials session this afternoon and you want to ensure your demo environment is properly set up.
Which resource should you consult to ensure you are prepared to successfully demonstrate Slack features throughout the training?
- A. Presentation slide deck
- B. Self-serve materials
- C. Pre-course checklist
- D. Training channel
Correct Answer: C 🗳️
Explanation: Only visible for TestPassed members. You can sign-up / login (it's free).
Your client is considering pre-approving certain apps for their Enterprise Grid, and asks you to describe the benefits of using pre-approved apps.
Which two benefits would you share about pre-approving apps?
- A. Allows employees of the organization to install and use pre-approved apps by means of an elegant walkthrough wizard.
- B. Decreases the number of app requests that Slack admins need to manage, thereby reducing the admin workload.
- C. Allows employees to connect directly with the app owner to answer any questions or troubleshoot errors.
- D. Allows employees of the organization to install and use pre-approved apps without submitting an app request.
- E. Provides employees the ability to create custom workflows for their everyday use cases.
Correct Answer: B,D 🗳️
Explanation: Only visible for TestPassed members. You can sign-up / login (it's free).
During discovery you learn that your client's vision for success is to make employees feel more connected with their peers, and to improve connectivity among global and remote employees. They also want to limit noise and distraction for users in their primary workspace.
What type of workspace would best meet their needs?
- A. Global
- B. Secondary
- C. Social
- D. External
Correct Answer: C 🗳️
Explanation: Only visible for TestPassed members. You can sign-up / login (it's free).
Your client wants to provide periodic updates to their employees via Slack channels to decrease the number of emails and mandatory meetings. However, the client is concerned that some employees may miss the updates.
What type of channel would best address this concern?
- A. Org-wide default channel, optional
- B. Multi-workspace public channel
- C. Org-wide default channel, required
- D. Org-wide channel, required
Correct Answer: C 🗳️
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