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Cisco Unified Contact Center Enterprise Design (UCCED) Sample Questions:

1. Under which circumstances can the visible and private networks be converged in the Cisco Unified Contact Center Enterprise system?

A) when the Cisco Catalyst switch has dual power supplies
B) in cases in which there is gigabit bandwidth between sites
C) under no circumstances
D) when QoS is enabled on both networks

2. In a Cisco Unified Contact Center Enterprise customer design, there is a remote PSTN voice gateway with a single T1 in a G.729 region. Calls will cross the WAN to reach one of 14 agents using G.729 Cisco IP phones or be queued in one of 10 available Cisco Unified IP IVR ports (configured for G.711). Which is the correct quantity and type of resource to support these calls in this configuration?

A) 24 hardware transcoders
B) 24 conference bridges
C) 10 hardware transcoders
D) 10 conference bridges

3. Where in the Cisco Unified ICM Logger database are call queuing statistics captured and reported when calls are queued in Cisco Unified Contact Center Enterprise with Cisco Unified IP IVR?

A) Call Termination Detail table
B) Route Call Detail table
C) Call Type tables
D) Skill Group tables

4. Which two Cisco Unified Contact Center Enterprise CTI solutions support silent monitoring of agent calls using desktop monitoring rather than VoIP Monitor servers? (Choose two.)

A) Cisco Unified Contact Center Enterprise Cisco Agent Desktop
B) Cisco Unified Contact Center Enterprise Cisco Agent Desktop Browser Edition
C) Cisco Unified Contact Center Enterprise CTI Object Server Agent Desktop
D) Cisco Unified Contact Center Enterprise Siebel CRM Connector

5. In the Cisco Unified Contact Center Enterprise 8.0(x) Multi-Line ACD feature, how many total lines can the CTI Desktop monitor on the Cisco Unified IP phone?

A) four: two ACD and two personal lines
B) four: one ACD and three personal lines
C) two: one ACD and one personal lines
D) fivE. two ACD and three personal lines
E) threE. two ACD and one personal lines
F) threE. one ACD and two personal lines
G) fivE. one ACD and four personal lines

Solutions: