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Who should take the Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

This course is intended for implementers of PureConnect, or other technical positions in charge of implementing their Genesys Interaction Hu-

Understanding technical and functional aspects of Administering the CIC System

The following will be discussed in Genesys GEO-807 exam dumps:

• Using Response Management Libraries
• Configuring ACD
• Basics of Interaction Reporter
• Overview of Client Templates
• Overview of Interaction Center Business Manager
• Configuring Client Button and Queue Columns
• Introduction to ACD Tools
• Identify key configuration elements at the Default User, Role, Workgroup, and User level
• Basics of Interaction Supervisor
• Status Messages, Account Codes, and Wrap-up Codes
• Introduction to PureConnect Application Suite
• Workgroups ACD Skills
• Managing Licenses
• Security and Compliance Enhancements
• Managed IP Phone Network Provisioning
• Configuring Stations
• Identify the components of the Interaction Administrator interface
• Understand the configuration options available for ACD/Skills-Based routing
• Managed IP Phone Configuration and Templates

Reference: https://genbin.genesys.com/old/resources/training/certification/ExamStudyGuide-807-SIP8-v1.pdf

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Understanding technical and functional aspects of Interaction Center Certified Engineer (ICCE) Bootcamp

The following will be discussed in Genesys GEO-807 exam dumps:

• Dial Plan
• Directory Server
• Configuring IC Switchover Process
• Running Setup Assistant
• Configure SIP addresses
• DNS Server
• Reporting Tables
• Installing IC and Interaction Media Server
• License Management and Allocation
• Interaction Center Security Methods
• Post Installation Configuration
• Configure Interaction Media Server
• Site Information
• Interaction Subsystems
• Interaction Center Platform Overview
• Interaction Center Architecture
• DHCP
• Configure Regionalization
• WireShark Analyzer
• IC System Manager
• DID/DNIS Routing
• Log Retrieval Assistant
• Using Interactive Update Client
• Interactive Update Provider Overview
• Understanding Lines and Groups
• Licensing Users and Stations
• New License Generation
• SIP Line Configuration
• Log Viewer
• IC Survey File
• SIP Proxy
• IC Licensing Overview
• Database Server
• TroubleShooting
• Gateways Overview
• Codecs
• SIP Station Configuration
• Configure Line Groups

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What is the duration, language, and format of Interaction Center Certified Engineer Bootcamp 2018 ICCE-201-02

• The type of questions is Multiple Choice, Multi Select, True/False and matching questions.
• The passing scores for Genesys Certification exams are based on a point scaling method generally used in the industry. When you register for the exam on webassessor.com, the passing score for your exam will be reflected in the exam information.
• There is a time limit of 120 minutes for the exam.
• This exam is offered in only English.

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