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HP Selling HP Business Service Management Solutions Sample Questions:

1. Which HP BSM persona is most likely to manage subject matter experts that make up the network and application monitoring teams?

A) VP of operations
B) director of service management
C) director of applications support
D) director of distributed systems

2. With which persona should a salesperson discuss performance and availability of cloud, virtual and hybrid environments?

A) director of service management
B) director of performance testing
C) director of mobile applications
D) director of applications monitoring

3. Which primary IT process improvements are addressed by HP Operations Analytics for issues facing IT management? (Select three.)

A) triage process improvements
B) enhancing the ability of IT to support business operations
C) service ticket automation
D) consolidating operations monitoring into a "single pane of glass"
E) performing real-time modeling of the IT infrastructure
F) aligning the activities of IT with the strategic goals of the business

4. Which additional personas are key influencers on a potential infrastructure management solution sale with the director of operations? (Select three.)

A) LOB manager for application support
B) Windows administration manager
C) HVP of applications
D) security analyst
E) QA test director
F) database administrator

5. Which primary critical business challenges are faced by IT executives seeking solutions around Operations Analytics? (Select three.)

A) no consolidated search and investigation capabilities
B) need to undertake vendor management consolidation
C) limited operational visibility
D) inability to do proactive monitoring
E) no consolidated reporting
F) application quality issues

Solutions: