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SAP C-C4H510-04 Exam Description:
The “SAP Certified Application Associate – SAP Service Cloud 2011 ” certification exam verifies that the candidate possesses fundamental knowledge and proven skills in SAP Service Cloud project implementation. This certificate proves that the candidate has the core understanding required of an application consultant and is able to apply the associated prerequisite skills practically under the supervision of an expert consultant in a project environment.
C-C4H510-04 Exam Certification Details:
| Cut Score: | 63% |
| Level: | Associate |
| Exam: | 80 questions |
| Sample Questions: | SAP C-C4H510-04 Exam Sample Question |
| Languages: | English |
| Duration: | 180 mins |
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SAP C-C4H510-04 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Maintenance Plan | <8% | - Scheduling and execution - Maintenance plan configuration |
| Service Business Process | 8%-12% | - Time recording and fulfillment - Work distribution rules - Service levels and categories - Service ticket lifecycle |
| Contracts and Case Management | <8% | - Service contract setup - Case management processes |
| Reporting | <8% | - Integration with Microsoft Excel - Standard reports and dashboards |
| Communication Channel and Knowledge Base | 8%-12% | - Supported communication channels - Knowledge base setup and usage |
| Service Objects | >12% | - Installed Base and usage in service tickets - Registered Products and usage in service tickets - Warranty Management |
| Basic Setup Settings | 8%-12% | - Implementation basics - Fine-tuning configuration |
| Data Management | 8%-12% | - Data migration templates - Master data handling - Mass data maintenance |
| Service Elements and Notification | 8%-12% | - Workflow setup - Conditions and actions configuration |
| Personalization and Extensibility | <8% | - Extensibility options - UI personalization |
| User Management | 8%-12% | - Business roles and user setup - Notification process configuration - Data restrictions and access control |
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