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Salesforce Plat-UX-101 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: UX Fundamentals | 16% | - Identifying user interface design principles - Understanding accessibility standards and guidelines - Describing the user-centered design process |
| Topic 2: Salesforce Lightning Design System | 13% | - Applying SLDS components and patterns - Identifying the purpose and resources of SLDS |
| Topic 3: Visual Design | 11% | - Designing responsive and mobile-friendly interfaces - Applying Salesforce Lightning Design System (SLDS) |
| Topic 4: Configuration and Customization | 10% | - Understanding declarative customization options for UX - Configuring Lightning pages and apps for optimal UX |
| Topic 5: Discovery | 13% | - Analyzing existing user experiences and identifying gaps - Identifying customer experience objectives and goals - Determining business needs and user needs |
| Topic 6: Information Architecture | 12% | - Designing site maps and navigation structures - Creating effective labeling and categorization systems |
| Topic 7: Testing | 11% | - Planning and conducting usability testing - Analyzing testing results and making recommendations |
| Topic 8: Interaction Design | 14% | - Defining user flows and interactions - Creating wireframes and prototypes - Designing effective page layouts |
Salesforce Certified Platform User Experience Designer Sample Questions:
1. Cloud Kicks (CK) is going to launch a new Salesforce process for itsCustomer Service team. After Launch, CK wants to ensure the process is working well for its customer service representatives.
Which three Salesforce tools should be used to track and measure the adoption of the new process?
Choose 3 answers
A) Chatter polls
B) Salesforce Surveys for user Satisfaction
C) User Engagement Dashboard and Report
D) Custom Permission Sets
E) Visualforce App
2. Cloud Kicks wants to plan out the strategy for an upcoming discovery phase.
Which three practices should be considered?
Choose 3 answers
A) Gather insight from end users.
B) Establish the research plan and timeline.
C) Consider platform-based before custom solutions.
D) Determine user acceptance criteria.
E) Understand the problem before moving tosolutions.
3. Cloud Kicks is considering whether it should implement the Standard Salesforce Navigation or use the Console for its Sales team.
What is one requirement that could lead to recommending the Console?
A) Work that is mostly in the field
B) Need for viewing multiple list views at the same time
C) Ability to toggle between multiple records
4. After conducting user interviews, a UX Designer finds that an equal amount of users prefer to use the Comfy density setting as the Compact density setting while viewing record details.
Which approach should be avoided by developers when building custom components to make sure their components take advantage of this setting?
A) Using the varSpacingMedium design token in CSS to set spacing
B) Using existing Lightning Components such as the card or page header
C) Using REM_based spacing values when styling components.
5. A UX Designer at Cloud Kicks is planning out the company's website redesign using Experience Cloud and will help guide discovery.
Which three outputs of the discovery process should be prepare
Choose 3 answers
A) High-Fidelity Mock-ups
B) User Personas
C) Journey Maps
D) interactive Prototypes
E) High-Level Wireframes
Solutions:
| Question # 1 Answer: A,B,C | Question # 2 Answer: A,B,E | Question # 3 Answer: C | Question # 4 Answer: C | Question # 5 Answer: B,C,E |
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