CIPS Operations Management : L5M9

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CIPS L5M9 Exam Syllabus Topics:

CIPS Operations Management Sample Questions:

1. In the Balanced Scorecard approach to measuring performance measures, which of the following is considered a 'hard parameter'?

A) business processes
B) financial
C) customer
D) learning and growth

2. How can a company measure the dependability of an item it produces? Select TWO

A) documentation is accurate
B) how quickly complaints are resolved
C) number of injuries caused by the product
D) variety of colours offered
E) gross profit margin

3. Khaled has recently been hired as an Operations Manager at a company providing consultancy services. This is his first role in the service industry, previously he has worked at companies providing goods. He understands that services are intangible and therefore there is a difference in how Operations may be managed. Which of the following sentences about services are true? Select THREE

A) production and consumption occur simultaneously
B) services cannot be stored, unlike goods
C) there is a transfer of ownership when purchasing a service
D) it is not possible to return a service
E) there is no variability in services

4. The goal of Operations Management is to create processes which ensure the three Es: Efficiency, Effectiveness and Efficacy. What is meant be Efficacy?

A) the process produces as little waste as possible
B) the process meets the intended purpose
C) the process is cost-effective
D) the process is optimised

5. A manufacturing company makes taps which they advertise with a guarantee of durability for 10 years. At which point in time would you expect most defects to be found?

A) between 2-5 years
B) Within the first year
C) between 5-6 years
D) between 1-2 years

Solutions: