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Peoplecert ITIL V3 Foundation Sample Questions:

1. Which of the following sentences BEST describes a Standard Change?

A) A change that correctly follows the required change process
B) A pre-authorized change that has an accepted and established procedure
C) A change to the service provider's established policies and guidelines
D) A change that is made as the result of an audit

2. Which of the following is NOT an aim of the Change Management process?

A) All changes to Service Assets and Configuration Items (CIs) are recorded in the Configuration Management system
B) All budgets and expenditures are accounted for
C) Overall business risk is optimized
D) Standardized methods and procedures are used for efficient and prompt handling of all Changes

3. Identity and Rights are two major concepts involved in which one of the following processes?

A) Facilities Management
B) Access Management
C) Event Management
D) Demand Management

4. Which of the following BEST describes a Change Authority?

A) The Change Manager who provides formal authorisation for each change
B) A role, person or a group of people that provides formal authorisation for a particular type of change.
C) A person that provides formal authorisation for a particular type of change.
D) The Change Advisory Board

5. Which of the following is NOT a characteristic of a process?

A) It delivers specific results
B) It is measurable
C) It structures an organization
D) It responds to specific events

Solutions: