EXIN ITIL 4 Foundation : ITILFNDv4

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EXIN ITILFNDv4 Exam Syllabus Topics:

EXIN ITIL 4 Foundation Sample Questions:

1. Identify the missing word in the following sentence:
A service is a means of enabling value co-creation by facilitating [?] that customers want to achieve, without the customer having to manage specific costs and risks.

A) outcomes
B) outputs
C) utility
D) warranty

2. Which guiding principle considers which parts of an existing process should be kept by identifying how they contribute to value creation?

A) Collaborate and promote visibility
B) Think and work holistically
C) Progress iteratively with feedback
D) Keep it simple and practical

3. What should remain constant within an organization, even when the organizations objectives change?

A) Outputs
B) Guiding principles
C) Outcomes
D) Service offerings

4. Which practice requires focus and effort to engage and listen to the requirements, issues, concerns, and daily needs of customers?

A) Service desk
B) Service level management
C) Service request management
D) Supplier management

5. What should be done for every problem?

A) It should be diagnosed to identify possible solutions
B) It should be prioritized based on its potential impact and probability
C) It should be resolved so that it can be closed
D) It should have a workaround to reduce the impact

Solutions: