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ITIL ITIL-4-Foundation Exam Syllabus Topics:

Topic	Details
Topic 1	Key metrics and performance indicators: The significance of defining and tracking metrics and KPIs is the focal point of this topic. The topic discusses the importance measure the performance and effectiveness of IT services.
Topic 2	ITIL practices: Improvement of the process of service development and supporting users is discussed. It also covers those ITIL 4 practices that enable working methods.
Topic 3	Guiding principles: This topic covers seven guiding principles of ITIL 4. It focuses on developing a mindset to adopt ITIL practices and adapting them to your specific needs .
Topic 4	Service Value Chain: It gives an understanding of those ways through which the Service Value Chain helps organizations create value.
Topic 5	Continuous improvement: ITIL 4 concepts related to continuous improvement are addressed by this topic. It also discusses the ways through which organizations iterate and adapt their processes and services.

Reference: https://www.peoplecert.org/browse-certifications/it-governance-and-service-management/ITIL-1/itil-4-foundation-2565

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ITIL 4 Foundation Sample Questions:

Question #1

Which is the MOST LIKELY way of resolving major incidents?

A. Users establishing a resolution using serf-help
B. A temporary team working together to identity a resolution
C. A support team following detailed procedures for investigating the incident
D. The service desk identifying the cause and a resolution

Reveal Solution Discussion 0

Correct Answer: B 🗳️