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IBM C9020-970 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Customer Needs Analysis & Solution Design | 30% | - Capacity planning and performance considerations - Assess business and technical requirements - TCO and ROI analysis - Match workloads to storage architectures |
| Product Features, Benefits & Use Cases | 25% | - High availability and replication options - Integration with cloud and hybrid environments - Functionality and differentiation of key products - Data reduction technologies |
| Sales Positioning & Competitive Differentiation | 20% | - Value proposition and customer pain points - Financing and acquisition options - Technical and delivery assessment process - Compare against competitor solutions |
| IBM Storage Portfolio and Solutions Overview | 25% | - Tape and archive solutions - Software-defined storage (Spectrum Virtualize, Spectrum Scale) - Data protection and continuity offerings - Enterprise disk systems (DS8000, Storwize, XIV) |
IBM Enterprise Storage Sales V4 Sample Questions:
1. Which key metric drives a customer's disaster recovery strategy?
A) RTO
B) TCA
C) ROI
D) TCO
2. A sales person is presenting IBM Spectrum Scale to a prospect. The prospect has never heard of IBM Spectrum Scale and raises the concern that this is a new product.
Which two responses can a sales person use to alleviate the prospect's concern? (Choose two.)
A) IBM has been a leader in storage virtualization for more than 12 years.
B) IBM Spectrum Scale is a fixed configuration optimized for the customer's environment.
C) IBM Spectrum Scale is inexpensive using only non-intelligent SAS disk arrays configured in a highly redundant manner.
D) IBM is ranked number 1 by IDC from the 2ndquarter of 2014 for Software Defined Storage.
E) IBM Spectrum Scale has been used for many years for high-performance computing environments.
3. In a customer briefing, you present the ability to reduce storage capacity using Real-time Compression as an option to lower hardware costs.
How should you describe this capability?
A) It is a standard algorithm for IBM disk and tape devices.
B) It is a premium option for Storwize V7000 and IBM Spectrum Virtualize.
C) It is a compression and deduplication feature for ProtecTIER.
D) It is an IBM Spectrum Protect based compression feature.
4. An IBM i customer is interested in an all-flash solution to help with performance and latency in its environment.
Whichadvantagedoes the FlashSystem V840 have overtheother flash solutions in this environment?
A) Compression
B) Deduplication
C) Support for VIOS
D) Native i support
5. Which software plug-in allows storage reporting into the Windows Server?
A) IBM TotalStorage support for Microsoft Volume Shadow Copy and Virtual Disk Service
B) IBM Storage Device Driver for VAAI
C) IBM Storage Management Pack for SCOM
D) IBM Storage Management Console for VMware
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D,E | Question # 3 Answer: B | Question # 4 Answer: D | Question # 5 Answer: A |




