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Avaya Contact Recording and Avaya Quality Monitoring Implementation and Maintenance Sample Questions:

1. You are installing the Linux version of an Avaya Contact Recorder, and you have installed the operating system using the required Kickstart script.
Which two accounts should you check before you continue with the application installation?
(Choose two)

A) User account: witness
B) User account: root
C) User account administrator
D) User account: verint

2. What are two types of reports which can be generated using Enterprise Reporting? (Choose two)

A) Trending Reports
B) Real Time Reports
C) Call by Call Reports
D) Graphical Reports
E) Calibration Reports

3. Which procedure should be completed before upgrading an Avaya Contact Recorder to version 11.0?

A) Apply any existing software hot fixes
B) Backup the recorder's postgres database
C) Start the Avaya Contact Recorder Service
D) Back up the recorder's MS SQL database

4. A customer has indicated that they need to record some conversations using TDM tapping. You need to install a TDM Trunk side tap in one of your Avaya Contact Recorders.
Which operating systems are supported TDM recording?

A) Windows Server 2000 32Bit
B) RedHat Linux 5.3
C) RedHat Linux 5.2
D) Windows Server 2008 R2 648 Bit

5. Which three directories should be excluded from anti-virus software running on the Avaya Quality Monitoring Server? (Choose three)

A) SQL Server Files and directories
B) PostgresSQL directory
C) Program Files directory
D) QM directory
E) Tomcat directory

Solutions: