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Avaya 33820X Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Solution Design Considerations | - Capacity planning and performance tuning - High availability and disaster recovery design - Security and compliance considerations |
| Topic 2: Core Architecture and Components | - Avaya Aura platform components integration - System scalability and redundancy design - Call routing and ACD fundamentals |
| Topic 3: Integration and Deployment | - Third-party system interoperability - Deployment models and migration strategies - CRM and CTI integration |
| Topic 4: Call Center Elite Functionality | - Agent and supervisor features - Skill-based routing and queue design - Inbound and outbound call handling |
| Topic 5: Operations and Support | - Best practices for ongoing maintenance - Monitoring and reporting tools - Troubleshooting methodologies |
| Topic 6: Elite Multichannel Capabilities | - Customer experience design considerations - Digital engagement and routing strategies - Omnichannel interaction handling (voice, email, chat) |
| Topic 7: Solution Overview | - Elite and Elite Multichannel positioning - Avaya Aura Call Center architecture overview |
Avaya Aura® Call Center Elite & Elite Multichannel Solution Design Sample Questions:
Question 1
Refer to the exhibit.
The exhibit contains the deployment options for Communication Manager.
What is the Virtual Appliance that Pod FX Is transitioning to?
A. Avaya Application Server (AAS)
B. Avaya Server Platform (ASP)
C. Avaya Solutions Platform (ASP)
D. Avaya Common Platform (ACP)
Question 2
Call Center Elite Release 8.x continues to support SIP end-to-end deployments, and is aimed at supporting Avaya Aura® enhancements.
To support large capacity SIP call centers, what Is the number of concurrently logged in ACD SIP agents supported In Call Center Elite Release 8.x?
A. 10,000
B. 15,000
C. 5000
D. 12,000
Question 3
A new customer needs a solution that runs on their existing Avaya Aura® Unified Communication (UC) platform, and provides basic and advanced call center features like Expert Agent Selection and Best Service Routing.
Based on these requirements, which solution would you recommend to the customer?
A. Avaya Intelligent Customer Routing
B. Avaya Proactive Contact
C. Avaya Aura® Elite Multichannel
D. Avaya Aura® Call Center Elite
Question 4
Contact centers use remote agents to expand the available talent pool, to find agents in affordable places, and to outsource work.
To support a customer's requirement for Remote Agents/Workers, your design scope will include which licensing requirement for Remote Agents/Workers?
A. Avaya SBCE Corporate and Standard Licenses
B. Avaya SBCE Standard and Advanced Licenses
C. Avaya SBCE Corporate License
D. Avaya SBCE Standard License
Question 5
Avaya enabled the automated installation of the Avaya OneCloud™ ReadyNow software. With each ReadyNow Solution, Avaya is delivering a pre-built golden image which includes the Avaya Virtual Machine applications or services.
Additionally, which program Is leveraged to automate the implementation of network, firewalls, and security container?
A. vCenter Manager
B. Capacity Planner
C. Avaya Maestro
D. Avaya Update Manager
Solutions:
| Question 1 Answer: C | Question 2 Answer: A | Question 3 Answer: D | Question 4 Answer: B | Question 5 Answer: C |
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