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Salesforce FS-Con-101 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Field Service Fundamentals | - Field service business processes and use cases
|
| Topic 2: Configuration and Implementation | - Field Service setup and configuration
|
| Topic 3: Reporting and Optimization | - Analytics and performance tracking
|
| Topic 4: Scheduling and Dispatch | - Scheduling optimization
|
| Topic 5: Work Order Management | - Work order creation and lifecycle
|
| Topic 6: Mobile Workforce Management | - Salesforce Field Service Mobile App
|
Salesforce Agentforce Field Service and Operations Consultant Sample Questions:
AW Computing technicians use the field service mobile application exclusively since They are always in the field. Due to frequent schedule changes, the technician should Only see one job at a time on the app.
How should the field service administrator ensure this requirement is met?
- A. Set Send Appointment Notifications on Dispatch in the mobile settings to one.
- B. Enable drip feed to dispatch one service appointment per technician at a time.
- C. Instruct the dispatcher to only dispatch one work order to each technician at a time.
- D. Set up auto dispatch to dispatch one work order for each technician at a time.
Correct Answer: B 🗳️
Explanation: Only visible for TestPassed members. You can sign-up / login (it's free).
Universal Containers needs a team to perform periodic maintenance on theMost complex products.
Which feature should the Consultant configure to meet this requirement?
- A. Preferred Resource
- B. Required Resource
- C. Technicians with Required Skills
- D. Service Crew
Correct Answer: D 🗳️
Explanation: Only visible for TestPassed members. You can sign-up / login (it's free).
Universal Containers wants to increase customer satisfaction by committing preferred resources to accounts andProviding prompt service.
Which two default Scheduling Policies meet this requirement? Choose 2 answers
- A. Customer First
- B. Emergency Policy
- C. Soft Boundaries
- D. High Intensity
Correct Answer: A,C 🗳️
Explanation: Only visible for TestPassed members. You can sign-up / login (it's free).
One of Universal Containers' customers reported that the Technician sent to their site left without cleaning up the work areaAfterward. How can Universal Containers ensure that a different Technician is assigned all future work for that Customer?
- A. Assign the Technician to a new Service Territory.
- B. Create a new Work Order Validation Rule.
- C. Create an Excluded Resource for the Account.
- D. Remove the Technician as a Preferred Resource.
Correct Answer: C 🗳️
Explanation: Only visible for TestPassed members. You can sign-up / login (it's free).
Universal Containers wants to ensure that Service Appointments are dispatched toResources from the same Service Territory only.
How can this be configured?
- A. Mark the Service Territory's Resources as Required on the Service Appointments.
- B. Ensure the Resource's Address is in the same Territory as the Service Appointments.
- C. Include the Match Territory Work Rule in the Scheduling Policy.
- D. Include the Resource Availability Work Rule in the Scheduling Policy.
Correct Answer: C 🗳️
Explanation: Only visible for TestPassed members. You can sign-up / login (it's free).
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