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Genesys Cloud CX Workforce Management Certification Sample Questions:

1. In Genesys Cloud workforce management, an activity code must always impact adherence.
Response:

A) False
B) True

2. Synchronizing time-off requests helps integrate these requests into agent adherence data.
Response:

A) False
B) True

3. When setting up a work plan, which setting allows you to configure shift activities?
Response:

A) Activity Code Manager
B) Schedule Editor
C) Shift Configurator
D) Work Plan Editor

4. Which property has to be disabled if you want the meeting to start at the same time for everyone while you set up the shift activities?
Response:

A) Daily Paid Time
B) Copy Shifts to Days
C) Counts as Work Time
D) Start Time is Relative to Shift Start

5. In Genesys Cloud, which two actions can be performed to validate a work plan?
(Choose two)
Response:

A) Ensure activities align with business needs
B) Check for scheduling conflicts
C) Verify agent login times
D) Add an approval signature

Solutions: