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Genesys Cloud CX AI-GPE and GPR Certification Sample Questions:

1. Which platform component is used to configure digital messaging for GPE in Genesys Cloud?
Response:

A) Messenger Admin Tool
B) Data Actions Integrations
C) Architect Flow Designer
D) Admin > Messenger in Genesys Cloud

2. To utilize predictive routing to its best potential, at least _____ days of data is required.
Response:

A) 120
B) 90
C) 30
D) 60

3. Which two components can be modified post-queue creation to fine-tune Predictive Routing?
(Choose two)
Response:

A) Agent user ID
B) Business outcome
C) AI model weight configurations
D) Wait time thresholds

4. What type of metrics can be viewed in an Action Map Report?
Response:

A) Call duration and hold time
B) Agent logins and shift adherence
C) Offer impressions, acceptances, and conversion rate
D) Bot-to-agent transfer count

5. Which two types of engagements can action maps initiate?
(Choose two)
Response:

A) Content offer
B) Web chat
C) Agent voicemail
D) Email routing

Solutions: