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Peoplecert ITIL V3 Foundation Sample Questions:

1. Which process is responsible for providing the rights to use an IT service?

A) Request fulfilment
B) Incident management
C) Change management
D) Access management

2. Which of the following availability management activities an? Considered to be proactive as opposed to reactivate
1.Monitoring system availability
2.Designing availability into a proposed solution

A) 1 only
B) 2 only
C) Neither of the above
D) Both of the above

3. Which of the following are the main objectives of incident Management? Select all that apply

A) To automatically detect service affecting Events
B) The restore normal service operation as quickly as possible
C) To minimize adverse impacts on business operations

4. Who is responsible for ensuring that the Request Fulfillment process is being performed according to the agreed and documented process?

A) The Request Fulfillment Process Owner
B) The Service Desk Manager
C) The Service Manager
D) The Request Fulfillment Process Manager

5. How many times should each stage of the Plan, Do, Check, Act (PDCA) cycle be visited?

A) There should be a single Plan,then the Do-Check-Act cycle should be repeated multiple times to implement Continual Improvement
B) There should be a single Plan and Do,then Check and Act should be carried out multiple times to implement Continual Improvement
C) The entire cycle should be repeated multiple times to implement Continual Improvement
D) Each stage should be carried out once in the order Plan-Do-Check-Act

Solutions: