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IBM C9020-970 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Sales Positioning & Competitive Differentiation | 20% | - Value proposition and customer pain points - Compare against competitor solutions - Technical and delivery assessment process - Financing and acquisition options |
| IBM Storage Portfolio and Solutions Overview | 25% | - Tape and archive solutions - Data protection and continuity offerings - Software-defined storage (Spectrum Virtualize, Spectrum Scale) - Enterprise disk systems (DS8000, Storwize, XIV) |
| Product Features, Benefits & Use Cases | 25% | - High availability and replication options - Integration with cloud and hybrid environments - Functionality and differentiation of key products - Data reduction technologies |
| Customer Needs Analysis & Solution Design | 30% | - Match workloads to storage architectures - Capacity planning and performance considerations - TCO and ROI analysis - Assess business and technical requirements |
IBM Enterprise Storage Sales V4 Sample Questions:
1. Which IBM enterprise storage system supports NDMP backups?
A) DS8870
B) SONAS
C) IBM Spectrum Virtualize
D) XIV
2. A customer is considering adding Real-time Compression software to its installed IBM Spectrum Virtualize.
Which workload benefits most from Real-time Compression software?
A) Database
B) Software development
C) Video files
D) Encrypted files
3. What are two key advantages of leasing storage equipment over buying storage equipment? (Choose two.)
A) Leasing improves the alignment of project cost with project benefits.
B) Leasing provides the best discount for a Special Bid Offering.
C) Leasing rates can be depreciated from tax debts.
D) Leasing eliminates the risk of ownership for the client.
E) Leasing ensures Business Continuity for leased equipment.
4. A customer is looking at several competing storage proposals. The customer asks the sales representative why Total Cost of Ownership (TCO) is important.
Which response should the sales person give based on IBM's definition of TCO?
A) It evaluates the complete cost of acquisition of the asset.
B) It provides for the evaluation of the current cash flow of the asset.
C) It provides for the evaluation of the comparison acquisition costs of IBM with the competition.
D) It evaluates the complete cost of ownership of an acquisition over the life of the asset.
5. As part of a large storage project, a customer is asking for an IBM business continuity solution.
What is the most important pre-requisite(s) a sales specialist should ask for?
A) What are the RPO and RTO objectives for each application?
B) Does storage management use IBM Spectrum Control?
C) What kind of data will the customer store in an information lifecycle appliance?
D) Does storage virtualization use IBM Spectrum Virtualize?
Solutions:
| Question # 1 Answer: B | Question # 2 Answer: A | Question # 3 Answer: A,C | Question # 4 Answer: C | Question # 5 Answer: B |




