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Apple OS X Support Essentials 10.9 Sample Questions:

1. What can you enable to locate a lost Mac system?

A) To automatically connect a file share when the user logs in to the system, drag the share from the Finder to the user's login items in Users & Groups preferences. Or you can drag the share to the right side of the user's Dock, and it will automatically connect when the user clicks the share's icon in the Dock.
B) iCloud Find My Mac allows you to remotely locate a lost Mac system. You enable this feature in iCloud preferences. To locate a lost Mac system, you can use the iCloud website or the Find My iPhone app on an iOS device.
C) Using the Finder Info window you can force an application to open in 32-bit mode. This step is necessary for a 64-bit application to support older 32-bit plug-ins or application resources.
D) The master password is used to reset local account passwords.

2. What's the purpose of Internet Protocol v4 (IPv4) addresses and subnet masks?

A) The Finder doesn't show items with periods at the beginning of their filenames or items with the hidden file flag enabled. Both methods for hiding items can only be managed from the command line interface.
B) The Internet Protocol (IP) address identifies the location of a specific network device. IP addresses are the primary identification used by the Internet protocol suite TCP/IP for both local area and wide area networks. Subnet masks are used by network devices to identify their local network range and to determine whether outgoing data is destined for a network device on the LAN.
C) The Ping tab of Network Utility allows you to test basic connectivity to another network host by sending and then waiting for the return of a ping packet.
D) The master password is used to reset local account passwords.

3. In OS X, Disk Utility can create file archives in which format?

A) zip
B) dmg
C) gzip
D) sitx

4. Standard is the default account type; administrative users can make changes to the system; a guest user doesn't require a password; sharing-only users can access only shared files; and the root user has unlimited access to any file or folder in the system.

A) What are the five types of user accounts in OS X? How are they different?
B) What are some of the common file flags used by OS X?
C) What are the advantages of code signing?
D) What does OS X use bundles or packages for?

5. How does the OS X built-in firewall work?

A) The OS X built-in firewall inspects each incoming network connection to determine if it's allowed. Connections are allowed or denied on a per-application basis.
B) Network services are established using a common network protocol. The protocol
specifies which TCP or UDP port number is used for communications.
C) The Disk Utility Repair Permissions feature repairs only the ownership and permissions for items installed by Apple. However, this may resolve issues with third-party products.
D) The Ping tab of Network Utility allows you to test basic connectivity to another network host by sending and then waiting for the return of a ping packet.

Solutions: