Apple 9L0-064 pass test : OS X v10.8 Troubleshooting Exam

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Apple 9L0-064 Exam Syllabus Topics:

Apple OS X v10.8 Troubleshooting Sample Questions:

1. Your customer states he can receive chats with Messages app on an iPad, but not on his iMac with OS X Mountain Lion installed. How can you help this customer receive chats with Messages?

A) Delete Messages, then boot to OS X Recovery to reinstall OS X Mountain Lion.
B) Help the customer download Messages from the Mac App Store.
C) I Set Messages preferences for "You can be reached for messages at:" to the same email account as the iPad.
D) Select the iMessage check box in System Preferences > iCloud

2. An administrator user wishes to share a Desktop picture with all local users. Where should she store the image file?

A) /Syste rn/Li bra ry/Deskto p Pictures
B) "/Library/Desktop Pictures
C) /Library/Desktop Pictures
D) /System/Desktop Pictures

3. A technician suspects that an application's preference file is causing the app to crash at launch.
Which of the following techniques would be best to confirm the issue?

A) Startup from OS X Recovery, open Disk Utility and repair the startup disk.
B) Use "Go to Folder..." or press the Option key to access the user library, move the suspected preference file to the desktop and then try launching the application.
C) Use a Time Machine backup to restore the entire User folder.
D) Delete the application, reinstall it, then try launching it again.

4. What feature of Os x Mountain Lion allows a customer to reset their forgotten login password without having to have a second admin user?

A) Verbose mode.
B) Reset a password using an Apple I
C) EFI reset mode.
D) Safe Boot.

5. A customer installed OS X Mountain Lion on his Mac Pro (Mid 2012) on a RAID Volume, but cannot enable FileVault 2. What is a likely cause of this issue?

A) The hard disks do not have the correct partition scheme.
B) FileVault 2 was not selected as a custom option during the OS X Mountain Lion install.
C) The customer continued the install of OS X Mountain Lion, despite a warning that OS X Recovery Mode and FileVault would not be available on this disk.
D) The Mac Pro does not have sufficient RAM.

Solutions: