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Pegasystems PEGAPCDC86V1 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Topic 1: Reporting and Analytics | - Decision strategy performance monitoring - Insights and reporting dashboards |
| Topic 2: Adaptive Models and AI | - Adaptive learning models - Predictive analytics in decisioning |
| Topic 3: Real-time Decisioning | - Event-driven decision strategies - Real-time customer interaction handling |
| Topic 4: Decisioning Fundamentals | - Customer 360 and contextual decisioning - Decision management concepts |
| Topic 5: Customer Decision Hub | - Business Issues, Groups, and Strategies - Next-Best-Action (NBA) framework |
| Topic 6: Arbitration and Strategy Execution | - Real-time container execution - Arbitration rules and prioritization logic |
| Topic 7: Next-Best-Action Designer | - Action prioritization and proposition management - NBA Designer configuration |
Pegasystems Pega Certified Decisioning Consultant (PCDC) 86V1 Sample Questions:
MyCo, a telecom company, wants to present their customers on Facebook with customer-centric mobile internet offers.
What action must MyCo take to meet this business requirement?
- A. Send an email
- B. Make a call
- C. Place a paid ad
- D. Create a Facebook post
Correct Answer: A 🗳️
U+ Bank recently introduced a new credit card offer, Platinum Plus, for its premium customers. As the bank has some financial targets to meet, the business has decided to boost the Platinum plus card.
As a decisioning consultant, how can you ensure that the Platinum Plus offer is prioritized over other offers?
- A. Increase the starting propensity of the Platinum Plus card.
- B. Increase the business weight of the Platinum Plus card.
- C. Increase the action value of the Platinum Plus card.
- D. Increase the context weight of the Platinum Plus card.
Correct Answer: D 🗳️
U+ Bank, a retail bank, follows all engagement policy best practices to present credit card offers on their website. The bank has introduced a new credit card offer, the Rewards card. Anna, an existing customer, currently holds a higher value card. Premier Rewards, and does not see the new Rewards card offer.
What condition possibly prevents Anna from seeing the new Rewards card offer?
- A. Suppression rules
- B. Eligibility
- C. Suitability
- D. Applicability
Correct Answer: C 🗳️
U+ Bank, a retail bank, uses Pega Customer Decision Hub for their one-to-one customer engagement. The bank now wants to change its offer prioritization to consider both business objectives and customer needs.
Which two factors do you configure in the Next-Best-Action Designer to implement this change? (Choose Two)
- A. Context weighting
- B. Engagement policies
- C. Business levers
- D. Contact policies
Correct Answer: B,C 🗳️
U+ Bank, a retail bank, wants to send promotional emails related to credit card offers to their qualified customers. You have already created an action flow template with the desired flow pattern and reused it for all the credit card actions.
What must you do to ensure that this action is not selected for any customers?
- A. Set the action availability to Within a defined time period
- B. Set the action availability to Never
- C. Set the action availability to Template
- D. Set the action availability to Always
Correct Answer: A 🗳️
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