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Reference: https://www.microsoft.com/en-us/learning/exam-mb-240.aspx
Right Candidates for MB-240
The candidates who want to take MB-240 test know how to implement processes related to field service and they can design them together with external and internal teams. Also, they know how to configure the Field Service application administration areas and have the necessary experience to deploy solutions related to Connected Field Service. Another piece of recommended expertise that the candidates for this test should have focuses on the implementation of additional customizations according to the business requirements. To add more, previous knowledge of configuring and customizing Field Service application components is much appreciated. Also, applicants should be familiar with Field Service resources, incidents, inventory integration, resource scheduling, field service user roles, and Field Service Mobile application configuration.
Potential Candidates and Their Abilities
The MB-240 test is created for the Microsoft Dynamics 365 Customer Engagement Functional Consultants who already have some field service expertise. The individuals who aspire to take this certification exam should have the ability to accomplish the following technical tasks:
- Manage field service mobility.
- Schedule and dispatch work orders;
- Manage assets and agreements;
- Configure field service applications;
- Manage inventory and purchasing;
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MB-240: Microsoft Dynamics 365 for Field Service Exam Certified Professional salary
The average salary of a MB-240: Microsoft Dynamics 365 for Field Service Exam Certified Expert in
- England - 40,532 POUND
- United State - 60,000 USD
- India - 6,00,327 INR
- Europe - 40,547 EURO
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Microsoft MB-240日本語 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Implement Microsoft Power Platform | 5–10% | - Integrate with Power Apps, Power Automate, and Power BI - Extend functionality with customizations and solutions - Configure and use connected field service and IoT features |
| Topic 2: Manage work orders and customer assets | 25–30% | - Manage customer assets, asset hierarchies, and service history - Create and manage work orders, work order types, and statuses - Process work order lifecycle: creation, assignment, completion, and closure - Manage work order products, services, and skills requirements |
| Topic 3: Manage inventory and purchasing | 5–10% | - Process inventory transactions: receive, transfer, adjust, and consume - Manage purchasing, purchase orders, and vendor returns - Configure inventory settings, warehouses, and product catalog |
| Topic 4: Configure field service applications | 20–25% | - Configure incident types, service tasks, and products - Configure core settings and administration areas - Configure service agreements, booking rules, and settings - Configure resources, resource types, and resource roles |
| Topic 5: Schedule and dispatch work orders | 15–20% | - Manage bookings, resource availability, and conflicts - Configure scheduling parameters, booking statuses, and requirements - Use schedule board, schedule assistant, and resource optimization - Configure and use resource scheduling optimization (RSO) |
| Topic 6: Manage the Field Service mobile app | 5–10% | - Manage mobile user access, security, and synchronization - Customize mobile forms, views, and offline capabilities - Install, configure, and deploy mobile app |
