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ITILSC-OSA Exam Details
The ITILSC-OSA test will carry 8 scenario-based questions in the form of multiple-choices and has a required minimum score of 70%. It is a closed-book test and will be lasting for 1.5 hours. If the language you are using to take the official exam is not your mother tongue, then you are allowed up to 2 hours to finish. In furthering your interests in the exam, a dive into the relevant training course is a great way to proceed.
Prerequisites
Those applicants who are pursuing this ITIL certification must hold the ITIL Foundation certificate. It is also recommended that the test takers are conversant with IT terminology. Moreover, they should understand OSA in the context of specific business environments. In addition, the specialists need to possess practical experience in at least one service management capacity in the service provider environments. The intended audience for this certification is the business managers, operational staff, and Information Technology specialists who work in the organizations that have adopted as well as adapted the Information Technology Infrastructure Library.
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Exam Details
The professionals who plan to get certified need to nail the ITIL ITILSC-OSA test. It has the duration of 1.5 hours and comes with several multiple-choice questions. The pass mark is 28 on a scale of 40. The exam is given in the English, Japanese, Brazilian Portuguese, Spanish (Latin America), French, Danish, and German languages.
EXIN ITILSC-OSA Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Service Desk and Technical/Application/IT Operations Management | 10% | - IT operations control and facilities management - Application management practices - Technical management activities - Service desk functions and structure |
| Topic 2: Technology and Implementation Considerations | 5% | - Critical success factors - Challenges and risks - Tools and automation |
| Topic 3: Request Fulfillment | 10% | - Purpose and scope - Request models and automation - Process and activities |
| Topic 4: Incident Management | 20% | - Objectives and scope - Prioritization and escalation - Process flow and activities - Interfaces and KPIs |
| Topic 5: Access Management | 10% | - Purpose and policies - Process steps and controls - Compliance and security |
| Topic 6: Event Management | 15% | - Activities and processes - Metrics and interfaces - Purpose, scope, principles |
| Topic 7: Operational Support and Analysis Principles | 15% | - Core concepts and terminology - Service Operation lifecycle context - Business value and optimization |
| Topic 8: Problem Management | 15% | - Root cause analysis techniques - Proactive and reactive activities - Known errors and workarounds |
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