EXIN ITIL pass test : ITIL Foundation (V4)

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EXIN ITIL Exam Syllabus Topics:

EXIN ITIL Foundation (V4) Sample Questions:

1. Which is considered by the 'partners and suppliers' dimension?

A) Using formal roles and responsibilities
B) Defining controls and procedures
C) Using artificial intelligence
D) Working with an integrator to manage relationships

2. What role would be MOST suitable for someone with tots of experience working in IT and business roles?
They also have experience of managing relationships with various stakeholders, including suppliers and business managers.

A) Service level manager
B) Problem analyst
C) Service desk agent
D) Change authority

3. Which practice provides visibility of the organization's services by capturing and reporting on service performance?

A) Service configuration management
B) Service desk
C) Service level management
D) Service request management

4. Which are the elements of process control?

A) Process owner, policy and objectives
B) Resources, capabilities and metrics
C) Work instructions, procedures and roles
D) Inputs, outputs and triggers

5. Which is included in the purpose of the 'improve' value chain activity?

A) Ensuring the continual improvement of practices across all value chain activities
B) Ensuring a shared understanding of the improvement direction for services across the organization
C) Ensuring that services continually meet expectations for quality, costs, and lime to market
D) Ensuring continual engagement and good relationships with all stakeholders

Solutions: