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Genesys Cloud Certified Professional - Implementation Sample Questions:

1. Which statement is true regarding chat rooms in Genesys Cloud?

A) There is a maximum of 50 users to a room.
B) Administrators assign people to rooms.
C) Notifications can be turned off per room.
D) You must have the room_user permission to use rooms.

2. You want to upload a checklist to Genesys Cloud so that the Adventure Specialists can all access it to use when preparing for a new adventure. Which menu item would you click to start the upload process?

A) Admin
B) Activity
C) Documents
D) Chat Icon

3. Select the Access level permission types for workspace membership. (Choose three.)

A) Read Only
B) Collaborator
C) Contributor
D) Full Access
E) Write Only
F) Partial

4. You can add more than one outbound route to the contact center.

A) False
B) True

5. Which license offers features for organizations that require multi-channel based support, including social media along with Workforce Management in their contact center?

A) Genesys Cloud 1
B) Genesys Cloud 2
C) Genesys Cloud 4
D) Genesys Cloud 3

Solutions: