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Infosys DRETREPOSIC2206 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Customer Service & Sales | 20% | - Sales techniques and targets - Complaint handling - Customer experience standards |
| Topic 2: Store Operations Management | 25% | - Opening and closing procedures - Daily store workflow - Staff scheduling and supervision |
| Topic 3: Financial & Administrative Basics | 15% | - Sales reporting - Cash handling procedures - Store security and compliance |
| Topic 4: Merchandising & Visual Display | 15% | - Promotional displays - Planogram compliance - Product presentation |
| Topic 5: Inventory Management | 25% | - Shrinkage prevention - Stocktaking and reconciliation - Stock control and replenishment |
Infosys AS-DRETREPOSIC2206-RETL Store Management Mod Sample Questions:
Which of the following is not a form of signage
- A. In-store direction
- B. Brands and collection
- C. Price and discount information
- D. Price of the product
Correct Answer: D 🗳️
Accurate labor forecast depends on
- A. Studied sales forecasts and history
- B. Defined store activities and tasks
- C. All of the above
- D. Defined roles and responsibilities in a store
Correct Answer: C 🗳️
Improper price tagging will lead to
- A. Customer dissatisfaction
- B. All of the above
- C. Inventory mismatch
- D. Loss of Sales
Correct Answer: B 🗳️
Under work force management, which among the four will carry the highest cost
- A. Payroll
- B. Scheduling
- C. Training
- D. Compliance
Correct Answer: A 🗳️
A retail store managers three most important activities are
(1)
Check the store performance
(2)
Respond to important mails
(3)
Quick review of store operations
(4)
Meetings to motivate employees
- A. 1,2,3&4
- B. (1, 2 & 3) only
- C. (2) only
- D. (1) only
Correct Answer: B 🗳️
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