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Salesforce AP-222 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Public Sector Solution Product Configuration | 36% | - Action plans, automation, and business rules implementation - Security, sharing, and compliance configuration - Configure OmniStudio components for public sector workflows - Service Cloud and Experience Cloud setup for citizen services |
| Topic 2: Public Sector Solutions: Product-Specific Systems Knowledge | 45% | - Core architecture and data model - Grants management and program administration - Document processing, eSignature, and reporting tools - Employee experience and emergency response capabilities - Licensing, permitting, and inspection management |
| Topic 3: Public Sector Solutions Implementation Strategies and Best Practices | 19% | - Data management, scalability, and quality assurance - Governance and compliance considerations - Deployment methodology and change management - Solution design and requirements mapping |
Salesforce Public Sector Solutions Accredited Professional Sample Questions:
1. A public sector agency recently implemented Public Sector Solutions for the inspection and license renewal of restaurants in the city. A new inspector has been onboarded to conduct the inspections, but they cannot access the Action Plans feature. All other inspectors can access Action Plans without any problems. What could be causing this behavior?
A) Person Account Models have not been enabled on the org.
B) The Salesforce user for the new inspector is disabled.
C) Action Plans Permission Set has not been assigned to the new inspector.
D) The 'Enable Notes' permission has not been selected for the new inspector.
2. A county wants every new permit application to automatically generate a standard set of review tasks. However, if the application is marked as an emergency, several additional tasks should also be created immediately. Which solution is the most maintainable?
A) Create multiple validation rules for each emergency task
B) Require reviewers to manually create additional tasks
C) Build two completely separate application objects
D) Use Flow to launch different Action Plan Templates based on application attributes
3. The City of Bobahaven is setting up Employee Experience Management and needs to ensure that sensitive HR data is protected. What configuration should the Technical Consultant perform to assist with meeting this requirement?
A) Disable all approval processes on the Case object
B) Disable the Grant Access Using Hierarchies setting on the Case object
C) Set the Organization- Wide Defaults (OWD) for the Case object to private
D) Mirror the Org Chart into the Role Hierarchy
4. A government agency is planning a Public Sector Solutions implementation. What are three main constraints that government agencies often have in project implementation?
A) Workshops, Schedule and Cost
B) Scope, Tools and Cost
C) Scope, Schedule and Cost
D) Scope, Resources and Cost
5. The Department of Disaster Assistance would like to enhance its existing grant management experience using the "Grants Management" Public Sector Solution. What are the correct sequential stages involved in the grant management lifecycle?
A) Apply, Engage, Plan, Apply, Review, Award, Manage and Close Out
B) Plan, Engage, Apply, Review, Award, Manage and Close Out
C) Plan, Apply, Engage, Review, Award, Manage and Close Out
D) Engage, Apply, Plan, Review, Award, Manage and Close Out
Solutions:
| Question # 1 Answer: C | Question # 2 Answer: D | Question # 3 Answer: B | Question # 4 Answer: C | Question # 5 Answer: B |




