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Avaya 72201X Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Maintenance and Support Best Practices | 5%-10% | - Operational Tasks
|
| Topic 2: Call Flow Analysis | 15%-20% | - Call Processing
|
| Topic 3: Voice Networking Fundamentals | 10%-15% | - Protocols and Standards
|
| Topic 4: Troubleshooting Avaya Aura Core Components | 25%-30% | - Support Operations
|
| Topic 5: Avaya Aura Core Architecture | 20%-25% | - Core Components Overview
|
| Topic 6: System Monitoring and Diagnostic Tools | 20%-25% | - Troubleshooting Utilities
|
Avaya Aura® Core Components Support Certified Sample Questions:
Refer to the Exhibits.
What is the main difference between the SIP call flow made from an Avaya Communicator Remote Worker and the call flow made from a 96X1 telephone Remote Worker?
- A. Avaya Aura Communication Manager processes full call model for the SIP-to-Communicator call flow.
- B. The Communicator registers to Avaya Session Border Controller for Enterprise (SBCE).
- C. Avaya Aura Communication Manager processes half-call model for the SIP-to-SIP call flow.
- D. The 96X1 telephone Remote Worker requires registration to Avaya Aura Session Manager.
Correct Answer: A 🗳️
Which statements describe the 8D Troubleshooting Methodology? (Choose three.)
- A. It is eight steps that are only applicable to hardware issues.
- B. It is eight steps that guarantee a thorough analysis of a failure, containment actions, full resolution, prevention for the future.
- C. It is eight steps that ensure a faster time to resolution.
- D. It is eight steps that guarantee a logical way to isolate an issue.
- E. It is eight steps that used to guarantee systems are operational after an implementation.
- F. It is eight steps that define how to escalate third-party integration issues.
Correct Answer: B,C,D 🗳️
After an Avaya Aura Communication Manager (CM) upgrade, a customer reported that their SIP telephones were unable to login. What could be the reason for this issue?
- A. The telephones were not upgraded.
- B. The licensing specification provided was inaccurate.
- C. Third-party equipment and software were not tested.
- D. The version installed was not compatible with existing versions.
Correct Answer: D 🗳️
Which statement describes the steps to save the traceSM log file?
- A. Export all logs from the Avaya Aura System Manager (SMGR) log viewer.
- B. Execute traceSM -w <filename>.
- C. While traceSM is running, type 'w' and a filename; the file is written to the /tmp directory.
- D. Use the Linux command cp traceSMlog <filename>
- E. While traceSM is running, type 'w' and a filename; the file is written to the user's current directory.
Correct Answer: E 🗳️
Which three statements describe steps for searching for an Avaya Aura System Manager (SMGR) log containing the phrase 'down'? (Choose three.)
- A. Navigate to Home / Services / Events / Logs / Log Viewer, then click on Filter, then Enable, and type
'-m down' into the Message box, then click on Apply. - B. Export the entire log file to your local PC, and then locally search with an application.
- C. Navigate to Home / Services / Events / Logs / Log Harvester, then click on Harvest logs, then type
'down' into the text contains box, then click on Apply. - D. Navigate to Home / Services / Events / Logs / Log Settings, then click on 'text search' and then type
'down' into the text search box, then click on Apply. - E. Navigate to Home / Services / Events / Logs / Log Viewer, then click on Filter, then Enable, and type
'down' into the Message box, then click on Apply. - F. Use the Linux command grep -iR "down" /var/log/avaya
Correct Answer: B,E,F 🗳️
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