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Avaya 6201-1 Exam Syllabus Topics:
| Section | Weight | Objectives |
|---|---|---|
| Topic 1: Avaya Call Management System (CMS) Fundamentals | 20% | - Installation and configuration - CMS architecture and components - System administration and data collection |
| Topic 2: Maintenance and Troubleshooting | 15% | - Diagnostic tools and log analysis - Common implementation issues and fixes - Backup, restore, and system health |
| Topic 3: Call Routing and Vectoring | 20% | - Skill levels and routing strategies - Vector programming and VDN configuration - Call treatment and queuing logic |
| Topic 4: Avaya Aura Communication Manager | 25% | - ACD and EAS configuration - Integration with CMS - Platform architecture and licensing |
| Topic 5: Reporting and Performance Management | 20% | - Real-time and historical reporting - Agent, split, and service level metrics - Data verification and validation |
Avaya Contact Center on Avaya Aura(TM) Communication Manager and Avaya Call Management System Implementation Sample Questions:
Which statement describes the two types of backups, CMSADM and Maintenance, that are on CMS system?
- A. MSAOM backup is backing up CMS Administrator database portion, while Maintenance backup holds the Historical Call Data of the call center
- B. Maintenance backup is an incremental backup, while CMSADM is a full backup otherwise there is no difference
- C. ADM backup includes all Solaris system files and installed programs except CMS database, while Maintenance backup carries CMS database content
- D. Tape backup is called CMSADM, while network backup is referred as Maintenance.
Correct Answer: C 🗳️
Which three are settings for Vector Variables? (Choose three)
- A. Stop Position
- B. Action
- C. Length
- D. Scope
- E. Assignment
Correct Answer: C,D,E 🗳️
Agent 20042, a scenario mortgage specialist, is assigned 5 skills.
Which two ways can the agent identify the type of call that being delivered? (Choose two.)
- A. by the Skill whisper announcement before call: is delivered
- B. by the flashing skill button on the telephone set
- C. by the telephone display (a = Originator Name to VDN)
- D. by the VDN of Origin announcement before call is delivered
Correct Answer: C,D 🗳️
Explanation: Only visible for TestPassed members. You can sign-up / login (it's free).
Given the use of default netmask, which set of IP addresses would be valid network address for two network cards in a CMS system?
- A. 135.9.86.54 135.9.86.58
- B. 135.9.86.54 192.168.2.2
- C. 135.9.86.54 135.9.56.56
- D. 192.168.2.3 192.168.2.2
Correct Answer: B 🗳️
Which two statements about CMS and CM connectivity are true? (Choose two)
- A. If the switch uses a CLAN card, the switch must be direct-connected to the CMS
- B. The switch can have a direct-connect to the CMS
- C. If the switch uses a processor Ethernet instead of a CLAN card, it must use a direct connect to the CMS through a network.
- D. The switch and CMS can he connected through a network.
Correct Answer: A,D 🗳️




