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Avaya Aura® Experience Portal with POM Implementation and Maintenance Sample Questions:

1. Which Intelligent Customer Routing (ICR) component load balancing routing requests across multiple ICR Cores?

A) the ICR Core
B) the ICR Pluggable Data Connector (PDC)
C) the Self Service Application (SSA)
D) the ACR call Control application (CCA)

2. Your client upgraded their Voice Portal to an Avaya Aura Experience Portal (AAEP) and upgraded Avaya Proactive Outreach Manager (POM) software. Now their POMDriverApp application which is located on a separate application server is not working.
What would be causing this problem?

A) The user has incorrect roles assigned.
B) The new POMDriverApp provided with the POM software was not deployed on the application server.
C) A remote database was not configured on the AAEP.
D) There are no Announcement Port licenses available for the POMDriverApp.

3. A customer has installed Avaya Aura Experience Portal, but no port was specified in the configuration the WebLM server. What is the default port used by the WebLM server?

A) 28443
B) 8080
C) 8443
D) 443

4. A customer has added a Contact Data source and then runs the upload, which then fails. Which log should be checked for possible error messages?

A) $POM_HOME/logs/CmpMgrService.out* log files
B) $POM_HOME/logs/PlM_CmpDir.log* log files
C) $POM_HOME/logs/PIM_CmpMgr.log* log files
D) $POM_HOME/logs/PIM_Web.log log files

5. You need to check the Avaya Aura experience Portal (AAEP) Proactive Outreach Manager (POM) licensing screen. Which field(s) may be altered?

A) the Short Message Service (SMS) and Email Connection along with the Maximum Outbound Ports
B) the Email Connections and the Maximum Outbound Ports
C) the SMS and Email Connections
D) the Maximum Outbound Ports

Solutions: