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Avaya 3000.2 Exam Syllabus Topics:
| Section | Objectives |
|---|---|
| Networking and SIP Integration | - IP networking fundamentals for SME systems - Firewall/NAT considerations for VoIP deployments - SIP trunk configuration and troubleshooting |
| Call Routing and Features | - Inbound and outbound call routing - Auto attendants and hunt groups - Voicemail and messaging services |
| Maintenance and Troubleshooting | - Software upgrades and patch management - System monitoring and diagnostics tools - Fault isolation and resolution procedures |
| Installation and Configuration | - User, extension, and endpoint configuration - Initial system setup and provisioning - Trunk configuration (SIP / PRI / analog) |
| SME Communications System Overview | - Avaya SME portfolio overview (IP Office / SME solutions positioning) - System architecture and core components - Licensing and feature enablement concepts |
Avaya ACSS Small and Medium Enterprise (SME) Communications Sample Questions:
A client requests to setup VoiceMail Pro to backup voicemails, user settings, and greeting and module recordings to another server on the LAN for safety on a weekly basis. Which three steps are required? (Choose three.)
- A. Map a drive to an available network share.
- B. Select the UNC share as the destination on the VoiceMail Pro server.
- C. Select the mapped drive as the destination on the VoiceMail Pro server.
- D. Create a network share with permissions to store backups.
- E. Configure the backup settings on the VoiceMail Pro server.
Correct Answer: B,D,E 🗳️
With the release of 1.2 CCR, you now have the ability to have Wallboards. How is the number of unique Wallboard accounts determined?
- A. It is a separately licensed feature of CCR.
- B. It is equal to the number of licensed Administrators.
- C. It is equal to the number of licensed Supervisors.
- D. It is equal to the number of licensed Users.
Correct Answer: C 🗳️
The Customer Call Reporter (CCR) installation is now completed, but a user with the name "Agent1" is not showing on the CCR Web page. What should you check?
- A. "Agent1" cannot be used as a name for a CCR agent.
- B. Go to Supervisor Settings in Manager and enable Agent1 to be a CCR agent.
- C. Go to CCR and check on Supervisor Settings and enable Agent1 as a CCR agent.
- D. Go to CCR, log-in as Administrator, and enable Agent1 as a CCR agent.
Correct Answer: B 🗳️
An IP Office with Embedded Voicemail (EVM) has the time set using the system phone. Each time the IP Office reboots the time changes to the wrong time. Which Windows command can be used to determine if there is a time server on the network causing the change?
- A. time server
- B. time
- C. net time
- D. get time
Correct Answer: C 🗳️
A customer dials 9 to access an outside line on their system. They are reporting a problem when attempting to use the call log feature on their IP Phones where the 9 is not being dialed, so these calls are failing to complete. What should be done to resolve this issue?
- A. This is not supported on Avaya IP phones.
- B. Add a 9 to the prefix field on the line form of the outgoing trunks.
- C. Add a Short Code to the User for secondary Dial tone.
- D. Add an extra 9 in the telephone number field of the ARS Short Code.
Correct Answer: B 🗳️
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