Avaya 2M00001A pass test : Selling Avaya Contact Center Solutions for IP Office - APSS Online Test

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Avaya 2M00001A Exam Syllabus Topics:

Avaya Selling Avaya Contact Center Solutions for IP Office - APSS Online Test Sample Questions:

1. If a customer answers yes to the question: "Are you looking for a fully featured solution with industry leading agent and supervisor desktops, reporting, call recording, multichannel, SMS and Fax, and telephony capabilities?" Which solution should you guide them toward?

A) Avaya Contact Center select
B) Avaya IP Office Contact Center
C) Avaya Outbound Contact Express

2. HOTSPOT
Match each product to its capability. (For each capability on the left select the corresponding product from the drop-down list.)

3. Scenario:
Avaya is bidding for a telecommunications project with the Government of India ("GOI") through one of its Partners. The GOI official who is in charge of the tender requests that the Partner arrange a site visit to Avaya premises to check out our facilities. This is part of the bidding process which authorizes the concerned department to undertake a capability study of all the bidders. The Partner and Avaya take the three (3) member GOI team on a tour of Avaya facilities and conduct a demo of our core offerings. At the end of the demo. Partner and Avaya serve refreshments i.e. tea/coffee and biscuits for the GOI team.
Have the Partner and Avaya conducted themselves in compliance with Avaya policy?

A) Yes, because there was nothing wrong with facilitating the above since it was arranged pursuant to a legitimate government process (of reviewing bidder capabilities).
B) No. because by hosting government officials, both the Partner and Avaya attempted to influence the government to secure a favorable response bid response.

4. Which are two CXQor Business Owner Pain Points that midsize businesses face? (Select two.)

A) Midsize businesses find that their existing bask automated call distribution (ACD) and reporting systems are no longer meeting their business requirements.
B) Multichannel contact center capabilities ate now a basic requirement, along with queuing, routing, tracking, and reporting of inbound, outbound, and blended calls.
C) Midsize businesses have many of the same customer experience aspirations as large enterprises, but with far smaller budgets.
D) End customers want to interact with the business through the channels they choose and have a seamless experience across multiple channels.

5. Which are three attributes of Avaya Contact Center Solutions for IP Office? (Select three.)

A) They can scale up to 10,000 simultaneous configured agents
B) They feature industry-leading agent and supervisor desktops, call recording, and reporting
C) They can scale up to 5.000 supervisors
D) They supported by Avaya IP Office Support Services (IPOSS)
E) They support blended multichannel inbound and outbound contacts

Solutions: