Oracle 1Z0-1064-21 pass test : Oracle B2B Service 2021 Implementation Essentials

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Oracle 1Z0-1064-21 Exam Syllabus Topics:

Oracle B2B Service 2021 Implementation Essentials Sample Questions:

1. Your customer has asked to investigate a possible bug in their Engagement Cloud Knowledge Base. Users are authoring and publishing articles but these articles are not visible to other users even though the visibility for every article is set to all users.
What could be causing this behavior?

A) Articles are available to users only after the application updates the knowledge base search index. This happens at regular intervals and there might be some elapsed time before the search index is updated.
B) There is a configuration failure in the publishing task. A user provisioned as "Knowledge Manager" must ensure that the "automatic refresh for articles" option is set to "Yes" from the "Manage Administrator Profile Values" task.
C) Users that want to see immediate updates to articlesmust have the article in their favorites, so that it is identified as a document of interest and the user will be informed that there has been an update published.
D) Authors need to make their articles available in order to set them as favorites, so other users can be notified as the articlesare updated.

2. Identify three considerations before starting the configuration of assignment rules to service requests.

A) the attributes of service requests to use as criteria for your rule assignments
B) the attributes of queues to use as criteria for your rule assignments
C) the candidates of queues to use as criteria for your rule assignments
D) the candidates of service requests to use as criteria for your rule assignments
E) the rule sets you want to create and the rules to include in each rule set

3. Which two statements are true regarding the Audit History tab of a Service Request?

A) It is enabled by default.
B) It is available only toauthorized administrators.
C) It is searchable by date range, username, event type, event severity, and event duration.
D) It allows users to save searches for later reuse.
E) It is exportable to Excel.

4. Your customer sells many kinds of specialized electronics equipment. When creating a service request (SR), an agent searches the product categories and chooses the appropriate type of equipment for that SR.
Identify three advantages of selecting the category correctly.

A) Categories determine the steps an agent must follow to close the service request.
B) Filter the selection of the product related to the service request, when filtering by a particular category.
C) Categories facilitate the assignment of an agent to the service request.
D) The hierarchical structure of the categories helps to improve the service request classification.
E) Categories improve the filtering ofKnowledge articles that might contain a potential solution to the problem.

5. Identify two correctstatements about the way Visual Builder Cloud service (VBCS) and Digital Customer Service (DCS) are related.

A) DCS is a visual development tool for creating applications in VBCS.
B) DCS is an Offering in Engagement Cloud and VBCS is part of that Offering.
C) DCS is an Offering in Engagement Cloud and VBCS is another Offering in Engagement Cloud.
D) VBCS is a visual development tool for creating applications in DCS.

Solutions: