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Oracle 1Z0-1038-21 Exam Syllabus Topics:

Oracle Service Center 2021 Implementation Essentials Sample Questions:

1. The current session expiration is set to 10 minutes but your client wants it to be 60 minutes. Which statement is true?

A) You can change the default value to 60 minutes by using Site Configuration > Session Timeout.
B) Because the system default is 15 minutes, it cannot be changed.
C) You can change the default value to 60 minutes by amending the Site Configuration > Configuration Settings value.
D) You can change the default value to 60 minutes by using File > Options > Session Expiration.

2. A customer is trying to import a report when the following error occurs:
"The selected Report Definition File is not a valid file exported by the Report Designer Export function, or the exported file has been modified." Which two options will resolve this error?

A) Reduce the picture scale of the report.
B) Update the hash value to match the hash declared at the end of the file.
C) Check the customized regional and language settings of your workstation or personal computer.
D) Check if the exported file was generated by a product version that is older than the existing product version.

3. In which two scenarios would you use multiple interfaces?

A) When you need multiple channels enabled such as email, chat,and web self-service
B) When new business processes need to be supported other than the standard contact center
C) When multiple languages need to be supported
D) When your business operates in different lines of business
E) When your portal needs the support of different channels for login

4. Your customer wants an incident survey to be reopened automatically if it does not meet the minimum score.
Which three actions should you perform to meet this requirement?

A) Create a report for the survey scores.
B) Create a polling survey.
C) Create a transactional survey.
D) Write a business rule to reopen the case.
E) Assign scores to the survey questions and set the status field based on the responses.
F) Schedule the survey on a daily basis.

5. How frequently does Oracle release a new version of a product?

A) Every month
B) Once in six months
C) Once in four months
D) Once in three months

Solutions: